About Amana Living

Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

Our Vision: A community where every older person is honoured and valued.

Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.

Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.

We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave
• Health and wellbeing programs and more! 
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

The Role

The Client Service Manager (CSM) is responsible for effectively managing the Home Care service relationship between each client in their portfolio and the organisation.

The CSM is primarily concerned with ensuring that the client receives optimal levels of care and services to support them to remain living independently in their own home. The working hours for this position are from 8:30am – 4:30pm (76 hours a fortnight) Monday to Friday working from home between client home visits.

Key responsibilities:

• Act as a first point of contact for clients and their families and provide appropriate and current information regarding services available to them through the CDC package
• Management and recording of client complaints and compliments in accordance with Amana Living’s Feedback Policy & Procedure
• Ensure all wellness visits, client contacts and annual reviews are completed in accordance with procedures to ensure optimum care and support for clients
• Building plans linked to ACAT/NSAF assessments, assessment of the client and client goals with appropriate involvement from the clinical and allied health team
• Ensure care plans are reviewed and updated at least annually and in response to changes in care needs
• Manage the client’s funds to ensure that care and services can be delivered at the appropriate level whilst ensuring no deficits or high surpluses are created
• Ensure all clients have a current budget planner and that the budget planner is updated with any ongoing change in services or funding
• Conduct assessments with new clients with a focus on understanding needs, responding positively and accurately to questions, and demonstrating why they should choose Amana Living
• Ensure all clients have a face to face 16 weekly wellness visit and have contact every 4 weeks

About you

The successful candidate will demonstrate a background of providing exceptional customer service and be willing to oversee all aspects of service as it relates to their clients, leveraging internal resources to meet the client’s needs. Will demonstrate time management and organisational skills, basic finance principles, the ability to multi-task and to work effectively and accurately under pressure to meet deadlines. Will encourage ongoing feedback to ensure that the service remains client centric and responsive.

Essential Criteria:

• Evidence of COVID-19 and 2024 Flu vaccinations
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment health form and reference checks
• Class C driver's licence
• Own reliable vehicle with full comprehensive car insurance 
• Willingness to complete a 5-day (paid) induction at the Amana Living Training Institute (ALTI) located in Rivervale
• Certificate IV Community Service Coordinator, EN or RN qualification (desirable)
• Ability to learn and be proficient in several software programmes as well as Microsoft Office applications

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.