Jobs

About the Role

As a Home Care Advisor, you will play a pivotal role in:

• Conducting timely and effective assessments that form the foundation of personalised care plans.
• Promoting a consumer-directed care approach to empower clients to achieve their goals.
• Linking clients to services and support networks that enhance their independence and well-being.
• Maintaining compliance with organisational policies, industry standards, and legislative requirements.

This role requires a proactive, client-focused individual who can balance the needs of clients, carers, and service providers while upholding the highest standards of care. Fixed Term contract ending 30/09/2025

Key Responsibilities

Client Service:

• Conduct face-to-face and phone assessments, adhering to Home Care Package (HCP) guidelines.
• Identify clients' goals, strengths, and needs to develop comprehensive care plans.
• Provide detailed information on service options, eligibility criteria, and referral processes.
• Utilise modern tools and resources to perform accurate and thorough client assessments.

Clinical Care:

• Perform clinical assessments to ensure the delivery of high-quality, client-centred care.
• Identify and escalate risks or issues to relevant teams for prompt resolution.

Relationship Management:

• Build and maintain strong relationships with clients, families, and service referral bodies.
• Collaborate with internal teams and external stakeholders to align with organisational goals.
• Act as a point of contact for clients and their families, ensuring open, respectful, and transparent communication.

Administration:

• Maintain accurate and confidential documentation, including care plans, assessment records, and statistical data.
• Contribute to the development and refinement of care planning documentation and processes.
• Ensure compliance with reporting requirements and organisational standards.

What We’re Looking For

Skills and Abilities:

• Highly developed interpersonal and communication skills, including the ability to build trust and rapport with diverse clients.
• Strong problem-solving skills to address client needs and goals effectively.
• Exceptional customer service experience with a focus on client satisfaction and feedback.
• Strong organisational and time-management skills with the ability to handle multiple priorities.
• Proficiency in using Microsoft Office applications and other relevant software systems.

Essential Requirements

• Current National Police Clearance Certificate (no older than 6 months).
• Proof of current influenza and COVID-19 vaccinations, as per organisational policies.
• A valid Western Australian C-Class Driver’s Licence.
• Successful completion of pre-employment medical and reference checks.

Why Join us?

• Competitive Remuneration & Benefits
• Salary Packaging
• School Holidays Childcare Assistance
• Discounted Health Insurance

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.