Jobs

Are you an experienced and inspiring leader with a passion for delivering high-quality aged care services? Amana Living is seeking a dynamic and results driven Operations Manager - CHSP to lead our Commonwealth Home Support Program (CHSP). This key leadership role is responsible for ensuring exceptional service delivery while fostering a positive and high-performing team culture.

Why Join Amana Living?

• Make a meaningful impact: Be a part of a values-driven organisation dedicated to providing exceptional aged care services
• Lead with purpose: Lead a team committed to quality client care and continuous improvement
• Shape the future: Opportunity to shape and grow CHSP services within a leading aged care provider
• Competitive rewards:  receive a competitive salary package and access to professional development opportunities

Key Responsibilities:

• Leadership & Team Development:
• Oversee a dedicated team of CHSP staff, providing mentorship, guidance, and professional development to foster a positive workplace culture.
• Implement staff training programs and continuous learning initiatives to enhance service delivery.
• Promote a client-centered approach and ensure staff adhere to best practices in aged care.
• Conduct performance evaluations, provide constructive feedback, and implement strategies for team development  and succession planning.
• Strategic Growth & Service Expansion:
• Lead  the growth of CHSP services by identifying and implementing new opportunities for client engagement and service improvement.
• Develop strategies to ensure a seamless transition for CHSP clients moving to higher care needs, including Home Care Packages.
• Monitor industry trends and adapt business strategies to maintain a competitive edge.
• Collaborate with internal and external stakeholders to create innovative and effective service delivery models.
• Service Excellence & Compliance:
• Ensure that all CHSP services align with Amana Living’s high standards and comply with industry regulations, quality frameworks, and funding requirements.
• Conduct regular audits and service reviews to identify areas for improvement and implement best practices.
• Oversee the development of care plans that are tailored to client needs and support reablement.
• Ensure a client-focused approach, promoting dignity, respect, and independence in service delivery.
• Client & Stakeholder Engagement:
• Build  and maintain strong relationships with clients, families, and carers to ensure their needs are met and concerns are addressed promptly.
• Act as a point of escalation for complex client issues, resolving them in a proactive and professional manner.
• Collaborate across  Amana Living teams  to enhance service integration and operational efficiencies.
• Engage with external providers, government agencies, and industry groups to advocate for the needs of CHSP clients.
• Financial & Operational Oversight:
• Develop, and manage  budgets to ensure financial sustainability and efficient resource allocation.
• Identify and address financial variances, ensuring cost-effective service delivery without compromising quality.
• Oversee  workforce planning and rostering to ensure optimal staff levels  and service coverage.

• • Leverage data analysis and performance metrics to drive operational improvements and informed decision-making.

• Process Improvement:
• Identify, develop, and implement innovative service delivery models to enhance efficiency and client satisfaction.
• Drive continuous improvement initiatives by gathering feedback from clients, employees, and stakeholders.
• Lead change management strategies to adapt to evolving industry regulations and client needs.
• Evaluate current systems and processes, recommending and executing improvements that enhance service quality
• Regulatory Compliance & Industry Knowledge:
• Stay up to date with aged care policies, CHSP legislation, and regulatory requirements to ensure compliance.
• Implement policies and procedures that align with best practices in aged care service delivery.
• Conduct risk assessments and ensure appropriate safeguards are in place to protect clients and staff.
• Represent Amana Living at industry forums and networking events to remain informed of sector developments.

What We’re Looking For:

• Proven  leadership skills with the  ability to inspire and manage and develop  high-performing teams
• Strong communication, negotiation, and problem-solving abilities
• Previous experience in aged care, particularly in CHSP services, is highly desirable
• Ability to analyse data, identify risks, and drive continuous improvement
• Excellent  organisational skills with the ability to multitask in a dynamic environment
• A genuine commitment to quality service and a passion for aged care

Essential Requirements:

• National Police Clearance Certificate (no older than 6 months) or NDIS Worker’s Screening Check
• Proof of current influenza and Covid-19 vaccinations
• Western Australian C Class Driver’s Licence
• Current AHPRA Registration (if applicable)
• Willingness to obtain a bankruptcy check & key personnel check

Ready to Lead and Make an Impact?

If you're a passionate, results-driven leader committed to excellence in aged care, we want to hear from you. Apply now to join a team dedicated to improving lives and making a lasting impact in the aged care community.