Jobs

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave
• Health and wellbeing programs and more! 
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

The Role

The primary responsibility of this role is to provide level one, two and three support to existing technologies in use by Amana and to act as a conduit for emerging technologies including service robots, robotics and IOT in providing care for our clients. The role is to assist Res Care, Home Care and Retirement Living staff and clients in enabling technology in Aged Care.

Roster 

Tuesday, Thursday & Friday - 0830 to 1700

Key Responsibilities

• Ensure continuity of key client services and applications
• Providing 1st, 2nd and 3rd level support via phone, email, and when necessary, face to face visits with clients
• Providing accurate incident resolution and service request management within established service levels.
• Document support processes for the level 1 team.
• Applying and testing patches and application upgrades.
• Manage and support the following Infrastructure (Client and Corporate).
  • PA Speakers
  • Nurse Call Bell
  • BIO Clocks
  • CCTV System - Verkada
  • UPS
  • Additional Services
    • Client TV’s
    • Client Phones
    • Client Streaming free to Air.
    • Client Streaming services (Foxtel, Stan etc)
  • Wearables and Tracking Devices such as watches, Airtags.
  • Door Control (Gallagher)

• Telehealth equipment
• Service Robotics (Matilda)
• Robots
• Internet of Things (Solar, Lights, Power)
• Virtual Reality (VR)
• Augmented Reality (AR)
• Interactive Projectors

ABOUT YOU

As the successful candidate, you will be able to demonstrate: 

• Ability to analyse, interpret, and communicate complex information to a diverse audience
• Excellent communication skills – written / oral and via visualization capabilities
• Highly developed interpersonal and customer service skills
• Exceptional analytical skills and attention to detail

Essential Criteria

• Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.