ABOUT US
Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
THE ROLE
To provide a high level of pre and post-enrolment services to meet ALTI’s enrolment targets and deliver high-quality student support to ensure student’s study journey is successfully completed within the agreed timeframe. Further, this position provides the necessary support to the Student Services Coordinator and ALTI’s internal and external clients under the guidance of the Student Services Coordinator. This is a Full-Time role based in Rivervale at Amana Living Training Institute.
Key responsibilities:
• Provide excellent customer service, advice and support to students regarding
Amana Living Training Institute services
• Provide support to students from the start of their learning journey to the
successful completion of their respective qualifications/skill sets
• Respond to inbound student enquires via phone, email, facebook and in
person
• Responding to student enquires and provide direct support to those who
require assistance
• Ensure students have required information and paperwork at enrolment
• Enroll students into chosen course of study
• Book training courses/ schedules for individual students
• Maintain students’ file (both soft copy and hard copy)
• Work with the Student Services Coordinator and Amana Living sites to
schedule practical placement for students
• Conduct Pre-Course Meetings as required
• Facilitate Course Information Sessions
• Maintain client confidentiality at all times
• Other duties as directed by your Manager.
ABOUT YOU
You would have proven ability in MS office. Demonstrated experience and understanding of working within the current Standards for Registered Training Organisations. High-level interpersonal, written, and verbal communication skills.
Essential Criteria:
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- Working With Children Check
- Current drivers’ licence & Vehicle
WHAT'S ON OFFER?
- Salary packaging benefits up to $18,550
- Health and Wellbeing programs and more!
- School holidays child care assistance
- Competitive rates
HOW TO APPLY
If you are interested in this role and meet the essential criteria, please apply now with a copy of your resume. Shortlisting and interviews will commence immediately.
