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Residential Professional

Property Help Desk Coordinator

Apply now Job no: 496688
Work type: Full time
Location: Perth CBD, Inner & Western Suburbs
Categories: Property & Projects

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more! 
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!


The Role

The purpose of this position is to receive and process maintenance requests, plant and equipment replacements and administration via our property information management system (BEIMS), ensuring that all correspondence and maintenance requests are attended to. You will also be liaising and following up with a broad cross-section of internal and external stakeholders and contractors, ensuring work is carried out in due time frames.

Key responsibilities:

  • Providing front line phone support to the Property team, responding to requests in a timely manner
  • Liaising with service locations staff and contractors regarding job progress and other general Property issues
  • Managing the progress of cyclical work across the sites between the contractors and site staff and ensuring manage
  • Running regular reports and correcting non-conformances to meet agreed performance standards. (outstanding works, accrual report)
  • Managing the correct filing and reporting of cyclical work
  • Ensuring all contractors National Police Clearances are up to date and process contractor invoices


About you

The successful candidate will have a strong administrative background with an ability to manage multiple tasks whilst maintaining a high level of customer service.

Competencies & Behaviours

  • Knowledge of property maintenance and/ or management
  • Superior organisational and time management skills
  • Collaborative approach with a passion to work with a close-knit team
  • Well-developed verbal and written communication and interpersonal skills ability to communicate to all in a professional, courteous and efficient manner
  • Ability to think on your feet, strong attention to detail, analytical and problem-solving skills


Essential Criteria:

  • Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
  • Ability to obtain a National Police Clearance (within 6-months validity)
  • Successful completion of pre-employment form and reference checks
  • Valid WA Drivers Licence


How to apply

If you are interested in this role and meet the essential criteria, please click the "apply" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: W. Australia Standard Time
Applications close:
Position Description

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